Refund policy

Due to the personal nature of our products, we are unable to accept returns or exchanges if you simply change your mind.

Damaged or Incorrect Items

If you receive a damaged product or the incorrect item, please contact our Customer Care team immediately at hello@guashashop.com.au. We're committed to correcting any issues promptly.

Important Note on Natural Stones

Our Gua Sha tools and Facial Rollers are hand-crafted from genuine natural stones and crystals. This means slight variations in colour, size, and shape are completely normal and not considered defects. These natural characteristics will not affect the functionality of your facial tool.