Refund policy

 

Return and Refund Policy

Change of Mind 

Due to the personal nature of our products, we cannot exchange or refund items for change-of-mind.

Cancelling an order

If wish to cancel an order or swap a product, please contact us at hello@guashashop.com.au within an hour of placing your order. 

Damaged or Incorrect Items

If you receive a damaged product or the incorrect item, please contact our Customer Care team immediately at hello@guashashop.com.au. We're committed to correcting any issues promptly.

*Important Information regarding Natural Stones*

Our Gua Sha tools and Facial Rollers are hand-crafted from genuine natural stones and crystals. This means slight variations in colour, size, and shape are completely normal and not considered defects. These natural characteristics will not affect the functionality of your facial tool.