Shipping & Returns

Shipping & Delivery

We aim to dispatch all orders within 2 business days of purchase. While we work hard to get your items out quickly, please understand that we can't control or compensate for unforeseen delays by postal services.

Once your order ships, you'll receive an email with your tracking number from Sendle or Australia Post, so you can follow its journey.

Shipping Options

Free Standard Shipping (Australia-wide) 
Dispatch Time: Up to 2 business days.
Delivery Time: 2-10 business days after dispatch.
All orders are dispatched from Adelaide, South Australia.

SA: 1-3 business days
VIC: 2-7 business days
QLD: 4-10 business days
NSW: 2-7 business days
ACT: 3-7 business days
TAS: 4-10 business days

Express Shipping ($10 Flat Fee)
Dispatch Time: We'll do our best to dispatch your order within 24 hours, but please allow up to 2 business days.
Delivery Time: 1-2 business days after dispatch.
Carrier: All Express parcels are sent via Australia Post.

Returns Policy

Due to the personal nature of our products, we are unable to accept returns or exchanges if you simply change your mind.

Damaged or Incorrect Items

If you receive a damaged product or the incorrect item, please contact our Customer Care team immediately at hello@guashashop.com.au. We're committed to correcting any issues promptly.

Important Note on Natural Stones

Our Gua Sha tools and Facial Rollers are hand-crafted from genuine natural stones and crystals. This means slight variations in colour, size, and shape are completely normal and not considered defects. These natural characteristics will not affect the functionality of your facial tool.