Privacy Policy

Last Updated: July 22, 2025 This Privacy Policy describes how Gua Sha Shop ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with our website www.guashashop.com.au (the "Site").

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information You Provide: This includes information you directly provide to us when you create an account, place an order, subscribe to our newsletter, or contact us. This may include:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment information (e.g., credit card details, processed securely by our payment gateway and not stored directly by us)
• Account login credentials (username, password)

Automatically Collected Information: When you visit our Site, we automatically collect certain information about your device and your interaction with the Site. This may include:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed
• Time spent on pages
• Clickstream data
• Cookies and similar tracking technologies (see Section 4)

Information from Third Parties: We may receive information about you from third-party services, such as analytics providers, advertising partners, or social media platforms, to help us improve our services and marketing efforts.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services: 

• Processing and fulfilling your orders
• Managing your account
• Communicating with you about your orders, account, or inquiries

Providing customer support To Improve Our Site and Services:

• Analyzing website usage and trends
• Personalizing your experience on the Site
• Developing new products, services, features, and functionality

For Marketing and Promotional Purposes:

• Sending you promotional emails, newsletters, and special offers (if you have opted in)
• Displaying targeted advertisements
• Running contests, promotions, and surveys

For Security and Fraud Prevention:

• Detecting and preventing fraudulent transactions and other illegal activities
• Protecting the security and integrity of our Site and business

To Comply with Legal Obligations:

• Meeting our legal, regulatory, and compliance requirements

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, marketing, and customer service. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, and marketing.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete personal information. 
• Deletion: The right to request deletion of your personal information, subject to certain exceptions. 
• Objection/Restriction: The right to object to or request restriction of the processing of your personal information. 
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format. 
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information in Section 7.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. 

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: Gua Sha Shop hello@guashashop.com.au

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

Terms of Service

Last Updated: July 22, 2025

Please read these Terms of Service ("Terms," "Terms of Service") carefully before using the website www.guashashop.com.au (the "Service") operated by Gua Sha Shop ("us," "we," or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

2. Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

3. Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes, or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

5. Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Gua Sha Shop and its licensors. The Service is protected by copyright, trademark, and other laws of both Australia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Gua Sha Shop. 

6. Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Gua Sha Shop. Gua Sha Shop has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Gua Sha Shop shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit. 

7. Product Usage and Disclaimer of Medical Advice

The products sold by Gua Sha Shop are intended for general wellness and cosmetic purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. By purchasing and using products from Gua Sha Shop, you acknowledge and agree that:

• You are using these products at your own risk.
• Gua Sha Shop does not provide medical advice, diagnosis, or treatment.
• The information provided on our Site (including product descriptions, blog posts, or any other content) is for informational purposes only and is not a substitute for professional medical advice.
• You should always consult with a qualified healthcare professional before using any new product, especially if you have pre-existing medical conditions, are pregnant, or have any health concerns.
• Gua Sha Shop is not responsible for any adverse effects or consequences resulting from the use or misuse of our products. 

8. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. 

9. Indemnification

You agree to defend, indemnify and hold harmless Gua Sha Shop and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service. 

10. Limitation Of Liability

In no event shall Gua Sha Shop, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. 

11. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Gua Sha Shop its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements. 

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of South Australia, Australia, without regard to its conflict of law provisions. Additionally, nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable legislation which cannot be excluded, restricted, or modified by agreement. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

13. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service. 

14. Contact Us

If you have any questions about these Terms, please contact us at: hello@guashashop.com.au